April 2026 | Global HR Leadership & FMCG News – Unilever has promoted Faraz Zaidi to the role of Head – Human Resources, Global Customer Operations, strengthening its leadership team as the company continues to scale its global operations.
Previously serving as HR Director – Global Business Services, Zaidi will now oversee HR strategy across key operational areas, including supply chain, manufacturing, and logistics.
New Role: Driving Global HR Strategy
In his expanded role, Faraz Zaidi will focus on:
- Strategic talent planning and workforce development
- Enhancing employee skills and capabilities
- Aligning HR practices with business and operational goals
The appointment reflects Unilever’s continued emphasis on building future-ready teams across its global value chain.
Nearly Two Decades of HR Leadership Experience
With close to 20 years of experience, Zaidi has been associated with Unilever since 2010, holding multiple leadership roles across regions and functions.
Key Contributions:
- Led organizational design and workforce planning initiatives
- Strengthened team culture and performance frameworks
- Supported large-scale transformation and change management programs
- Partnered closely with leadership to build practical, outcome-driven HR strategies
He is known for his ability to translate business goals into actionable people strategies, particularly in complex, global environments.
Early Career & Cross-Industry Experience
Before joining Unilever, Faraz Zaidi gained diverse experience across industries:
- At MCB Bank Limited, he worked as Manager – HRMG, managing compensation and benefits for over 10,000 employees
- At IAL Saatchi & Saatchi, he worked as Senior Account Executive, supporting brand campaigns and product launches
This cross-functional background has helped shape his holistic approach to HR leadership.
Education
Zaidi holds an MBA in Human Resources from Institute of Business Management, completed between 2007 and 2008.
About Unilever
Unilever is one of the world’s leading consumer goods companies, operating across:
- Food and beverages
- Home care
- Personal care
With a presence in multiple countries, the company serves millions of consumers globally through its portfolio of trusted brands.
Unilever continues to focus on:
👉 Sustainable growth
👉 Strong governance practices
👉 Adapting to evolving consumer needs
Why This Appointment Matters
As global supply chains become more complex, companies are placing greater emphasis on people strategy within operations.
Key Takeaways:
👉 HR is becoming central to operational efficiency and resilience
👉 Talent strategy is critical for global manufacturing and logistics networks
👉 Leadership roles like this signal a shift toward integrated business + HR planning
Editor’s Take
This move highlights a broader trend:
👉 HR is no longer just a support function—it’s a core driver of business performance
With his deep experience, Faraz Zaidi is expected to play a key role in aligning people, processes, and performance at scale.
