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Uber Eats Surpasses One Million Merchants Globally with Key Contributions from India Engineering Team

Uber is celebrating a major milestone: surpassing one million merchants worldwide on its Uber Eats platform. This achievement highlights the crucial role played by Uber’s engineering team based in India. These merchants, which include restaurants, cafes, grocery stores, and convenience outlets, rely on the Uber Eats app to reach customers globally. The Indian engineering team has been instrumental in supporting this extensive network.

Uber Eats began its journey a decade ago as UberFresh, starting with just a few restaurants in Los Angeles. Since then, it has grown and evolved into a leading food delivery platform operating in over 6,000 cities across 45 countries.

This monumental milestone not only marks a significant step in Uber Eats’ journey but also underscores the critical contributions of the engineering support centers in India to the platform’s growth and evolution.

Speaking on this achievement, Jaiteerth Patwari, Director of Engineering at Uber and Head of Eats Engineering, said, “This milestone is a testament to the hard work of teams across Uber. Most of our Merchant Tech is supported out of India, and we take pride in our efforts to positively impact the merchants who are integral to our success. The extremely talented teams in India continue to redefine the future of food delivery and enhance the lives of merchants and customers worldwide.”

The India-based team has spearheaded numerous innovations over the years, making it easier for merchants to conduct business on the platform. Key innovations include:

  • Menu Reader: This feature, powered by advanced computer vision and artificial intelligence, enables seamless onboarding of restaurant menus onto the Uber Eats marketplace. It was crucial during the pandemic, allowing tens of thousands of restaurants to continue earning even when people stayed indoors.
  • BYOC (Bring Your Own Courier): This feature offers merchants the flexibility to manage their own delivery. It was essential in onboarding leading global quick-service chains such as Domino’s, allowing eaters to track their orders even when couriers are managed by the restaurant.
  • Eats Payment Integration: The team facilitated the integration of Uber Eats with popular local payment systems like PayPay and LinePay in Japan, and others in different countries.
  • Merchant Onboarding: Leveraging industry-leading machine learning models, the team significantly reduced the time required to onboard merchants, increasing efficiency by 50%.
  • Uber Eats Manager: This tool provides merchants with statistics on the health of their operations, invoices, reports, and key insights on how to grow their business.

The Eats Engineering team in India comprises over 130 tech experts, including engineers, product managers, designers, and data scientists, who continue to drive innovation and support Uber Eats’ global operations.

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