site logo named Puneet Arora as Global President has named Puneet Arora as its Global President, furthering its commitment to driving hypergrowth and solidifying its position as a global leader in omnichannel AI-powered customer experience. In his new role, Puneet will spearhead the go-to-market teams across all regions, spanning North America, India, Asia-Pacific, Europe, the Middle East, Latin America, and Africa.

“When was founded, our vision was to establish a generational company that brings the power of AI-driven customer experience to billions of consumers and global enterprises, thereby leading one of the largest application software markets. Puneet joining us as Global President with experience in taking companies public and scaling global GTM teams in the customer experience market marks the next strategic move along that trajectory,” said Raghu Ravinutala, CEO & Co-founder, “As we lead the way in shaping the future of support with our customer experience automation platform, we are confident in Puneet’s leadership and industry insights to scale Global GTM, shape our roadmap, and bolster’s position as a leader and innovator in the industry.”

Operating from San Francisco, Puneet will spearhead business growth by leading and scaling Global GTM, overseeing the sales, marketing, partnerships, delivery, support, revenue operations, and customer success teams. In his role, he will drive transformation, foster growth momentum, establish a strong North American market presence, and boost global expansion efforts.

Speaking on his appointment, Puneet said, “I am thrilled to be part of the global growth story of Throughout my career, I’ve thrived by collaborating with teams established in the market but eager for growth, a spirit that embodies. As a frontrunner in customer experience automation, stands at a pivotal moment. Drawing from my experience in scaling businesses globally, I’m eager to cultivate strong partnerships across GTM teams, driving cohesive efforts for sustainable growth and market leadership.”

With over 25 years of experience in the contact center sector, Puneet is a seasoned professional adept at establishing and expanding high-velocity SaaS organizations. He has demonstrated his ability to scale companies to multi-million ARR levels and navigate successful IPO journeys.

Puneet’s appointment comes after recent leadership additions across Engineering and GTM globally. These include Madhav Chinta as VP Engineering, Henrik Petersen as VP Marketing – International Region, Sulabh Singhal as VP Global Professional Services, and Yeshas Prasad as VP Enterprise Sales, showcasing the company’s dedication to assembling a seasoned senior leadership team.

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