Gokwik, a leading e-commerce enabler that primarily focuses on increasing conversion rates for e-commerce brands, has announced the appointment of Amitt Sharma as its CCO (Chief Customer Officer).
As part of the company’s growth strategy, Amitt will work closely with the rest of the verticals and the leadership team to drive GoKwik’s vision of maximising value delivery to its clients.
He would be responsible for creating an enablement layer within the team to scale best CS practices and hygiene to fuel growth and retention initiatives.
With over 12 years of experience in customer success and delivery, Amitt joins Gokwik from MoEngage, a leading customer engagement platform where he led customer success, implementation and onboarding while fine-tuning the overall expansion strategy for South East Asia and ANZ during his stint.
In his previous roles, Amitt has also worked as customer success and delivery lead with Observe.AI in San Francisco and Bengaluru. He helped the company grow from seed to a $88 million Series B stage.
On the appointment, Chirag Taneja, Co-founder of GoKwik, stated, “As we expand our business into newer segments and geographies, it becomes critical to constantly bring the best practices in improving and modernizing GoKwik’s customer care approach and leadership. We believe that with Amitt coming on board, we would build a world-class organization focussed on the ethos of customer centricity and uplift e-commerce conversion rates at a rapid scale.”
With a focus on the execution of product-led growth, GoKwik looks to replicate its India success stories in markets such as EMEA, APAC, and Americas.
Commenting on his appointment and role at GoKwik, Amitt Sharma said, “As someone passionate about customer delight, GoKwik’s merchant-first philosophy is quite appealing to me. The vision of this company to create products that cater to the biggest problems e-commerce brands face today is commendable. I am excited to contribute to this rapidly growing company and its rapidly increasing diverse set of customer base. Hoping to take the combination of best-in-class products backed by round-the-clock customer care higher with team GoKwik.”
Founded during the 2020 pandemic as a remote-first company by Chirag Taneja (CEO), Vivek Bajpai (CTO), and Ankush Talwar (Chief Data Scientist), Gokwik is an e-commerce enablement platform that is committed to providing full-stack e-commerce enablement solutions to brands. With its merchant-first philosophy and best-in-class tech, product and data science team, GoKwik is building and scaling products that help boost conversions, enhance the customer shopping experience and reduce return to origin throughout the shopping funnel.
