Mirum India, a prominent digital solutions agency and a member of the WPP Group, has been awarded the GRT Jewellers Marketing Automation contract.
GRT Jewellers’ expanding customer base and retail outlets have necessitated the selection of a technological platform that can add value to the brand’s six-decade-long tradition of offering exceptional customer service. Mirum India, a Salesforce Crest Consulting Partner, has been brought on board to help with this, and they will be in charge of deploying several products under the most robust and efficient – Salesforce Marketing Cloud Stack.
G R ‘Ananth’ Ananthapadmanabhan – Managing Director, GRT Jewellers said, “At GRT Jewellers, we have built deep relationships with our customers that span over decades and generations. We believe that Mirum’s expertise and platform understanding will help us further in creating richer experiences for all our customers.”
G R Radhakrishnan – Managing Director, GRT Jewellers, said, “GRT currently has millions of satisfied customers across the globe and this partnership in Marketing automation will go a long way in further enhancing the customer satisfaction.”
Hareesh Tibrewala, Joint CEO, Mirum India said, “As a consumer-centric brand, GRT Jewellers wants to engage with their consumer base using relevant, contextual, and personalized communication across all digital channels, such as email, SMS, social channels, mobile, etc. Mirum is very excited to work with one of the most trusted jewellery brands in the country. With our experience of over a decade and successfully implementing120+ marketing cloud stack projects, we are confident of delivering the best-in-class and integrated solution for GRT Jewellers”.