The Indian Railway Catering & Tourism Corporation (“IRCTC”) and Truecaller, the leading global platform for verifying contacts and blocking unwanted communication, are working together to provide passengers with greater trust in communication. Truecaller’s verified identity will reduce fraud by assuring people that critical communication like booking details & PNR (Passenger Name Record) status are being delivered by IRCTC and no one else. Thanks to Truecaller travellers will now know that their call to the Indian Railways integrated helpline number is reaching the right destination because of the green verification and verified badge provided by Truecaller.
The integrated National Railways Helpline 139, used by thousands of Indians every day, is now verified by Truecaller Verified Business Identity solutions. People will now see a green verified business badge along with the Indian Railways logo while calling IRCTC’s Helpline. In addition, verified SMS message headers will ensure that people know that they are receiving communication about their bookings and other travel details from IRCTC authorities and no one else.
Increasingly, spoofed identities are one of the main reasons for frauds and scams across the globe and the verified tick mark icon will lock the Indian Railways brand name and profile photo offering a safer consumer experience and reducing fraud.
Commenting on the association with Truecaller, Smt. Rajni Hasija Chairman & Managing Director IRCTC said: “We are delighted to work with Truecaller to reach our passengers with reliable communication. Passengers will now receive messages with ticket details and PNR confirmations with a verified logo of IRCTC to confirm it has been sent by Indian Railways. We are hopeful that with this and other initiatives like this in the coming times, we will add safety to communication that we send to our travellers. “
The 139 helpline receives about 200,000 calls per day for new ticket bookings, to check booking status, requests for key services like security & medical, special needs for pregnant women, booking wheelchairs and to report safety concerns.
“Truecaller for Business already has hundreds of businesses using our solutions. We are very excited and proud to be working with the Indian Railways – one of the largest employers in the world – on this initiative and we hope that this is the first of many solutions. We remain committed to working with the government and playing a key role in supporting the digital India journey” said Alan Mamedi, CEO & co-founder, Truecaller.