Employee wellness platform Nova Benefits has announced the appointment of Ankit Pandey as Head of Customer Success & Operations. Nova Benefits is dedicated to increasing employee wellbeing through health insurance, daily fitness, mental health counselling, and wellness programmes. Ankit will be responsible for overseeing endorsements, wellness, client relationships, and other facets of Customer Success, as well as boosting customer CSAT and NPS.
With over eight years of experience Ankit will be leading a team of 20 people at Nova within his department and helping ensure client retention, maintain high referral rates from existing clients, alongside customer satisfaction. Previously, Ankit was leading customer success at Whatfix for Fortune 100 customers, a leading digital adoption (SaaS based) platform where he has spent three years handling Large Enterprise Customer Success, product adoption-making sure customers could get maximum value from the product. Before his stint at Whatfix, Ankit was associated with Flype Inc as a Senior Customer Success Manager and Customer Success Lead at Jombay.
Commenting on the appointment Ankit Pandey, Head of Customer Success & Operations Nova Benefits said, “Customer expectations have been rapidly increasing recently and it will keep rising as new market disruptors emerge. During my initial conversations with Saransh and Yash, I was impressed with the importance they had given to customer experience and hence decided to join them in their journey towards success. I am keen to help Nova transform the employee wellness space in the coming years by applying my experience in the field of customer success.”
The appointment comes in the background of Nova Benefits raising a fund of USD 10 million in Series A led by Susquehanna International Group (SIG) and Bessemer Venture Partners, as well as existing investors such as Multiply Ventures, Better Capital and Titan Capital also participated in the round.
Saransh Garg, Founder and CEO Nova Benefits quotes, “Nova is currently aiming to build a larger stack of employee wellness offerings on its platform. We are not only improving employee and HR experience for health insurance but building a platform for a suite of benefits, including physical, mental, and financial health in order to create maximum value for our clients. Our company’s north star metric is client NPS. Ankit will help us in our aim to ensure that the overall wellness of all our customers is secured.”